Returns

By HEALTH CODE LAW these are the following policies:

  • STOCK / IMMEDIATE ORDERS: are 7 DAY RETURN if unwashed, unbrushed, uncut, unaltered, uninstalled in any way. Please Note: Charlene Blacer DBA TheSecretMane is limited by the manufacturer’s warranty and cannot go beyond than what is on the manufacturer’s policy. “Get it in 1 week” is normal expectancy for shipping address to Eastern United States. Please allow additional shipping time for other cities/countries. Items are shipped GROUND due to a FLAMMABLE product.
  • CUSTOM / RESERVE ORDERS: are NON-RETURNABLE, NON-REFUNDABLE
  • DISCONTINUED OR CLEARANCE ORDERS: are NON-RETURNABLE, NON-REFUNDABLE, NON-EXCHANGEABLE