Terms & Conditions

BY SUBMITTING YOUR PAYMENT, YOU AGREE TO THESE TERMS & CONDITIONS

 

STORE POLICY

Thank you for your interest in our store. This store is dedicated to all our customers:
* who are unable to find a hair enhancement specialist in their area
* those who suffer from hair loss illness or hair loss disorders and were embarrassed to go to a salon
* those who want a makeover transformation in the privacy of their home
* those who want to save time, money and avoid two separate trips just for a consultation by ordering their hair online, then make the long trip for the actual application.

WHEN WILL HAIR/PRODUCTS BE SHIPPED?

  • STOCK / IMMEDIATE ORDERS: Within 5 business days after payment receipt and funds cleared.
  • CUSTOM / RESERVE ORDERS: Within 1-3 months after payment receipt and funds cleared.

By HEALTH CODE LAW these are the following policies:

  • STOCK / IMMEDIATE ORDERS: are 7 DAY RETURN if unwashed, unbrushed, uncut, unaltered, uninstalled in any way. Please Note: Charlene Blacer DBA TheSecretMane is limited by the manufacturer’s warranty and cannot go beyond than what is on the manufacturer’s policy. “Get it in 1 week” is normal expectancy for shipping address to Eastern United States. Please allow additional shipping time for other cities/countries. Items are shipped GROUND due to a FLAMMABLE product.
  • CUSTOM / RESERVE ORDERS: are NON-RETURNABLE, NON-REFUNDABLE
  • DISCONTINUED ORDERS: are NON-RETURNABLE, NON-REFUNDABLE

CUSTOMS FEE FOR INTERNATIONAL SHIPPING: Some of our customers request that we write “$5 gift” on their orders. This is perfectly fine.  However we are not responsible for any replacement or reimbursement for your package.

HOW TO RECEIVE YOUR GLUE SAMPLE:  The purpose of these samples is to test for any skin allergic reactions. It is recommended to try the sample prior to purchasing any installation that involves glue adhesives. Please note that if skin tested negative on the first attempt, it may differ in future attempts. As always, please discontinue use and consult your physician immediately. http://charleneblacer.com/glue-sample/

WHEN IS HAIR ORDERED: Hair design, construction, ordering and ventilation will begin after samples and/or photos received and once Paypal payment has been cleared.

UNCLAIMED HAIR AND/OR PRODUCTS:  Any unclaimed and/or unused hair and/or products, after 6 months of purchase, becomes the property of Charlene Blacer DBA TheSecretMane and will be donated or sold to fund the HelpMe2Stop Trichotillomania for Children Non-Profit charity.

HAIR CARE INFO: http://charleneblacer.com/my-story/my-free-secret-tips/

HOW TO WASH HAIRPIECE STEP BY STEP VIDEOS: https://www.youtube.com/playlist?list=PL164wHKYVEwHLwbdLliRIPgcwIYTvyiaX

HOW TO PREP SCALP PRIOR TO INSTALLATION OF HAIR:
To eliminate any scalp discomfort, massage daily with a natural astringent like Witch Hazel Astringent or Tea Tree Oil on the scalp or Hair Support Scalp Treatment http://charleneblacer.com/my-natural-hair-is-healthy-and-strong/ . Do this 3x daily for at least a week or longer prior to appointment/install date.

HOW TO PREP HAIR FOR BEST GLUE ADHESION: Use a clarifying shampoo and condition just at the ends. (oil and debris left on hair won’t adhere properly). A really good gently cleanser that gives hair strength is Hair Support http://charleneblacer.com/my-natural-hair-is-healthy-and-strong/

RECOMMENDED PRODUCTS TO USE PRIOR TO INSTALLATION OF HAIR EXTENSION/PIECE:
http://charleneblacer.com/my-natural-hair-is-healthy-and-strong/

RECOMMENDED PILLOWCASE, SHOWER FILTER & TOWEL TO BUY FOR BEST HAIR EXTENSION/PIECE LONGEVITY:
http://charleneblacer.com/my-natural-hair-is-healthy-and-strong/

HOW TO PREVENT SCALP DISCOMFORT & ITCHINESS: Hair Vitamins are also recommended to take orally prior and during wear to alleviate discomfort and help grow hair. Recommended vitamins can be purchased here: http://charleneblacer.com/my-natural-hair-is-healthy-and-strong/

HOW TO PREVENT HAIRPIECE SHEDDING AND HOW TO MAKE HAIRPIECE SKIN BASE STRONGER: http://youtu.be/3kOWbRSZyZA

HOW TO KEEP HAIRPIECE IN PLACE FOR THE ENTIRE MONTH: http://youtu.be/pPKHPpFWvVg

DIY INSTRUCTIONS: (will send privately)

COMPLETE DIY VIDEOS: (will send privately)

DIY COLORING INSTRUCTIONS: https://www.youtube.com/watch?v=na3miql5uFc
(will send privately written instructions)

DIY CUT TO BLEND: (will send privately)

DIY HOW TO CURL HAIR EXTENSIONS/PIECES: http://charleneblacer.com/how-to-curl-hair-extensions-with-the-instyler-rotating-hot-iron/

TRICHOTILLOMANIA STUDENT REPORT CARD: (will send privately)

DIY PURCHASE ADDITIONAL SUPPLIES: (will send privately)

DIY ADDITIONAL TRAINING:
Webcam- $150/hr.
1-on-1 8 Hour Class- $750
http://charleneblacer.com/form/book-salon-appt/

HAIRPIECE REPAIR: Before the hair is delivered to you, it passes through Quality Control tests to ensure you’re getting the same quality with each and every single purchase. Should the piece need repair due to normal wear and tear, excessive shedding, accidental damage, self damage or any repair; please mail freshly washed, free of glue, tape, styling products in a clean plastic bag, with your full name, address, phone number to:
TheSecretMane Repair Quote
(will send privately)
To receive a repair price quote and estimated finish repair date. You have the option to approve or reject and have the piece returned to you plus shipping costs.

HOW TO GET YOUR 2ND KIT FOR FREE: http://charleneblacer.com/how-to-get-free-hair-extensions/

YOUR CREATION INTO A NEW DESIGN OPPTY: http://charleneblacer.com/how-to-get-free-hair-extensions/

HELP A SUFFERER, PLEASE DONATE YOUR HAIRPIECE/EXTENSIONS IN USEABLE CONDITION: http://charleneblacer.com/graduate-donates-hair-to-bullied-trich-child/

PLEASE SHARE YOUR BEYOUTIFUL MANE!: http://charleneblacer.com/beyoutiful-manes/

SHARE YOUR AFFILIATE LINK & EARN!: (will send privately)

 

SALON POLICY

PLEASE NOTE: There are NO REFUNDS. All products are GUARANTEED to be free of any manufacturing defects.  Charlene Blacer DBA TheSecretMane will replace any hair purchased only after inspected by your stylist and found to be defective within 30 days only.

HOLD HARMLESS AGREEMENT:  All salon clients must sign this agreement prior to hair installation.

HOW TO PREVENT HAIRPIECE SHEDDING AND HOW TO MAKE HAIRPIECE SKIN BASE STRONGER: http://charleneblacer.com/i-secure-repair-and-protect-my-wig/

By HEALTH CODE LAW these are the following policies:

  • CUSTOM / RESERVE ORDER: ARE NON-RETURNABLE, NON-REFUNDABLE.
  • STOCK / IMMEDIATE ORDERS: are 7 DAY RETURN if unwashed, unbrushed, uncut, unaltered in any way. Please Note:  Charlene Blacer DBA TheSecretMane is limited by the manufacturer’s warranty and cannot go beyond than what is on the manufacturer’s policy.

TERMS: Please pay timely. A 5% compound interest is auto charged every 15 days. Anything beyond 30 days, we will no longer be able to accept your credit cards. Only cash or certified check.

STYLISTS’ RIGHTS: Any stylist has the right to discontinue serving the customer should customer’s account is outstanding.

WHEN IS HAIR ORDERED: Hair design, construction, ordering and ventilation will begin after receipt of full payment.

UNCLAIMED HAIR AND/OR PRODUCTS:  Any unclaimed and/or unused hair and/or products, after 6 months of purchase, becomes the property of Charlene Blacer DBA TheSecretMane and will be donated or sold to fund the HelpMe2Stop Trichotillomania for Children Non-Profit charity.

HAIR CARE INFO: http://charleneblacer.com/my-story/my-free-secret-tips/

HOW TO PREP SCALP PRIOR TO INSTALLATION OF HAIR:
To eliminate any scalp discomfort, massage daily with a natural astringent like Witch Hazel Astringent or Tea Tree Oil on the scalp. Do this 3x daily for at least a week or longer prior to appointment date.

RECOMMENDED PRODUCTS TO USE PRIOR TO INSTALLATION OF HAIR EXTENSIONS:
http://charleneblacer.com/my-natural-hair-is-healthy-and-strong/

HOW TO PREVENT SCALP DISCOMFORT & ITCHINESS: Hair Vitamins are also recommended to take orally prior and during wear to alleviate discomfort and help grow hair.  Recommended vitamins can be purchased here: http://charleneblacer.com/my-natural-hair-is-healthy-and-strong/

HAIRPIECE REPAIR: Before the hair is delivered to you, it passes through Quality Control tests to ensure you’re getting the same quality with each and every single purchase. Should the piece need repair due to normal wear and tear, excessive shedding, accidental damage, self damage or any repair; please mail freshly washed, free of glue, tape, styling products in a clean plastic bag, with your full name, address, phone number to:
TheSecretMane Repair Quote
(Address on your invoice)
To receive a repair price quote and estimated finish repair date. You have the option to approve or reject and have the piece returned to you plus shipping costs.

PLEASE SHARE YOUR BEYOUTIFUL MANE!: http://charleneblacer.com/beyoutiful-manes/

SHARE YOUR AFFILIATE LINK & EARN!: (will send privately)

POLICY:  Charlene Blacer DBA TheSecretMane and all its employees shall not be liable for any damages or injuries, or be subjected to any claims or demands.  Charlene Blacer DBA TheSecretMane are NOT physicians and do not diagnose or treat health conditions of the hair, scalp, or skin with the use of products. Please refer to your physician with concerns.

 

Thank You!

Charlene Blacer DBA TheSecretMane is a company very dedicated to transform the image and create a very positive impact in the lives of their clients. References from Charlene Blacer DBA TheSecretMane clients provided upon request. We welcome comments, suggestions, anything on how we could best serve you. We will reply ASAP.

This policy is subject to change without prior notice.

Warmest Regards,

TheSecretMane® Inventor & Educator